FAQ - Will I get my money back if I cancel my reservation?
FAQ
Common Questions
Can I decide where I would like to sit?
How much baggage can I take along?
Do I need a passport or visa?
What is the earliest time for checking in?
What am I allowed to take along in my hand baggage?
What food will be served?
What happens in cases of delays?
Does Novair allow for pre-ordering of goods?
What is the easiest way for me to contact your customer service?
What rules apply for pregnant women?
Novair Details
How long prior to departure can I book my products on Novair Details?
How do I enter my booking reference when logging into bookings on Novair Details?
Can I send an e-mail to reserve a seat?
Can I pay in any different way than with a credit card?
Will I get my money back if I cancel my reservation?
When buying the Detail, I was not asked for my credit card number or e-mail address, neither did I receive a confirmation, is it still OK?
I can not open my reservation in Novair Details, is there anything wrong?
Can I change seat after I have made the reservation and paid for it?
Can people be seated together even if they have different booking numbers?
If I don’t reserve a seat, will I not be seated together with my company?
Can I get a seat reservation free of charge if I have a doctor’s certificate?
Can we book a baby hanging cradle?
What rules apply for twins/infants under the age of 2 years old?
What do seats marked red mean?
What do the seats marked yellow mean?
What do the seats marked blue mean?
What do the seats marked orange mean?
Can the backs of all the seats be reclined?
If I have a question or need support, where do I call?
Where do I call if I want to make a reservation of Novair Details by telephone?
faq
Will I get my money back if I cancel my reservation?
A refund, minus bank- and transaction charges, is made only if you completely cancel the reservation made with the tour operator.